Shipping policy
Our planned launch ships inventory held by Ettch to customers in the United States. Here is how delivery and shipping problems will be handled.
Proposed launch policy. Live orders are closed. Business mailing details, shipping rates and supported delivery estimates must be completed before sales open. Sandbox orders do not ship or transfer real funds.
Where we ship
The initial launch is planned for US addresses only. Supported states, territories, PO boxes and military addresses will be identified with the available delivery options before payment. International delivery is not currently offered. Items listed as unavailable cannot be ordered; we do not currently offer preorders.
Shipping costs
The available service and its cost will be shown before you pay. Free shipping applies only when expressly offered for your order. The preview's $0 sandbox shipping is a test setting, not a launch offer. We do not add an undisclosed handling fee after payment.
Processing and delivery estimates
Processing times and estimated carrier transit times are not yet confirmed. Before live orders open, we will publish a supported dispatch timeframe on the product page and a delivery estimate for each shipping option at checkout. Processing means preparing the parcel; transit starts after the carrier accepts it. Business days exclude weekends and applicable holidays. Do not rely on the preview for an arrival date.
Carriers and tracking
We will select a tracked US carrier service before launch; no particular carrier is guaranteed in this preview. Dispatched orders will be supplied with tracking details. Carrier estimates can change and are not a guaranteed arrival date unless a guaranteed service is expressly offered. A substitution will not increase agreed postage or reduce an expressly promised service without your consent.
Dispatch delays and cancellation
If we cannot dispatch within the promised timeframe, we will notify you, give a revised date and offer cancellation with a prompt full refund for the unshipped order. We will obtain your agreement to wait when required by law; if the required agreement is not obtained, we will cancel and refund. Where no dispatch timeframe was stated, we will comply with applicable US prompt-shipment requirements, including the general 30-day rule. We may cancel an order we cannot fulfill and promptly return the amounts paid.
Delayed, missing or damaged parcels
Email support@ettch.store with your order number and a description of the problem. For damage, keep packaging and provide photos if reasonably available. We will investigate with the carrier and arrange an appropriate replacement or refund when an order is lost, arrives damaged, or was not delivered as agreed. A carrier delay or tracking scan does not automatically remove our obligations or your legal rights. You do not have to waive a remedy merely because the carrier caused the problem.
Addresses and delivery instructions
Check your address before payment and contact us promptly about corrections. We will try to change it before dispatch but cannot guarantee changes once the carrier has the parcel. For customer-requested redelivery or a parcel returned because of an incorrect address, any reasonable extra postage will be explained and agreed before another shipment. Responsibility for loss follows applicable law and the circumstances; this policy does not automatically transfer all shipping risk to you.
Returns
Our proposed return window is 30 days after delivery. Returns & refunds explains eligibility, postage and faulty or incorrect items. Do not send a return to a shipping-label address without receiving the correct return instructions.