Returns & refunds
30-day returns for eligible items. Clear conditions, no hidden restocking fee, and support when something arrives wrong.
Proposed launch policy. Live orders are closed. Business mailing details, shipping rates and supported delivery estimates must be completed before sales open. Sandbox orders do not ship or transfer real funds.
Your return window
For a change-of-mind return, contact support@ettch.store within 30 calendar days after delivery. Include your order number or other proof of purchase and the items you want to return. Guest purchases have the same return rights as account purchases. After receiving instructions, send the item within 14 calendar days; contact us if you need assistance or an extension.
Item condition
Change-of-mind items must be unworn, unwashed, unaltered, with original tags attached, and free of stains, odors or customer-caused damage. Trying on a garment carefully to assess fit is permitted. Use original packaging where reasonably available and pack securely. These conditions do not prevent a claim for a defect, an incorrect item or another mandatory legal remedy.
How to send a return
Email support@ettch.store first for the correct business return address and instructions. No personal home address is published in this preview, and returns are not yet accepted because live sales have not opened. Keep proof of postage and use tracking. Contacting us within the window records your request; our response time will not shorten that window. An account is not required.
Who pays postage
For a change of mind or different size, you pay return postage. For defective, damaged or incorrect items, Ettch pays reasonable return postage, with a prepaid method where available. Agree any expedited return service with us first. There is no restocking fee. For an ordinary change-of-mind return, the original charge for a completed delivery is not refunded unless law requires. For our error or a defective item, we refund applicable original shipping charges, the item price and associated tax when a refund is due.
Damaged, defective or incorrect items
Contact support@ettch.store as soon as you discover a problem and describe what happened. Photos help but are not the only acceptable evidence. We will review the issue and provide the refund, replacement or other remedy that applies. The 30-day change-of-mind window, tag requirement and unworn condition do not limit nonwaivable warranties or rights for defective or misdescribed products.
Inspection and refunds
We inspect returned items and explain any condition issue before refusing an ordinary return. Approved refunds go to the original payment method for the amount paid for the returned item, associated tax and refundable delivery charges; discounts are allocated to the items they covered. Our proposed processing target is five business days after receipt and inspection, or sooner when law requires. Your bank or provider controls when the credit appears. Contact us and your provider if an approved refund is missing. Required unshipped-cancellation refunds are handled promptly without waiting for a return.
Exchanges and exclusions
Size or color exchanges depend on stock. Contact us to arrange an eligible return and replacement purchase; an exchange item is not automatically reserved. No final-sale exclusion is currently planned for the sweatpants. Future exclusions must be prominently disclosed before purchase and cannot remove mandatory rights. For an item bought from another retailer, contact that seller, without limiting any rights against the manufacturer.
Cancellations and payment plans
Contact us promptly to request cancellation before dispatch. If it has shipped, the return process applies; parcel interception is not guaranteed. For an installment plan, a refund goes through the original provider. Follow its instructions about payments due until it confirms the adjustment. You do not give up statutory cancellation, refund or payment-dispute rights.